FDE Communication Playbook - Emails Standups and Escalations
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Communication Determines FDE Success
Weekly Client Update (Every Friday)
- This week: 3-5 bullets of accomplishments
- Blockers: What you need from the client
- Next week: Planned work
- Decisions needed: Choices they must make
Keep it under 10 lines.
Client Standups
- 15 minutes max
- Lead with outcomes not activities
- Surface blockers early
- End with owners and deadlines
Escalation Framework
Level 1: I want to flag X might delay Y. I have a plan.
Level 2: We hit an issue. Two options. I recommend A.
Level 3: X is down. Here is what I know and need.Saying No
- We can do that. Let me scope where it fits in the timeline.
- Great idea. Should we swap it for X or add to next phase?
Tech to Business Translation
- Bad: Migrate REST to GraphQL to reduce over-fetching
- Good: Dashboard loads 3x faster with a backend change. One week.
What communication strategies work for you?
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